Support

Help center

Answers to common questions about accounts, billing, apps and reading District Door.

Browse common questions below. If you cannot find an answer, our support team is available weekdays from 8am to 8pm Eastern Time.

Frequently asked questions

How do I reset my password?: Select Sign in, then Forgot password. Enter the email on your account and follow the link we send. Links expire after 24 hours.
Why am I being asked to subscribe again?: You may be signed in with a different email than your subscription, or your payment method failed. Check account settings or contact help@districtdoor.com with your receipt.
Can I read offline in the app?: All Access subscribers can save articles for offline reading in the iOS and Android apps. Tap the bookmark icon on any story.
How do I cancel my subscription?: Sign in, open Account → Subscription, and select Cancel plan. Access continues through the end of your billing period.
How do I unsubscribe from a newsletter?: Use the Unsubscribe link at the bottom of any newsletter email, or manage selections on the Newsletters page.
How do I request a correction?: Email newsroom@districtdoor.com with the headline, URL and the error you believe we made. Our standards desk reviews every request.

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Still stuck? Email us and include your account email.